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FAQ SHIPPING - RETURNS
Q: Does the coffee come ground or in whole beans?
A: In order to better preserve the quality of our coffee, we ship our products in whole beans.
Q: When will my order ship?
A: At Black Rivera, we ship our products the day after we receive your order’s notification (Monday to Friday). For larger orders, the shipping time could take an additional day to be processed, however, our goal is to have the product shipped out as quickly as possible.
When you place your order, you will be able to select the type of delivery you prefer via Canada Post. After the products are shipped, the time of delivery may vary depending on the method chosen. *Delivery times may also be affected by delays due to COVID-19.
Should you have any further questions about shipping please contact us at info@blackrivera.com.
Q: I ordered the products a while ago, but my order still hasn’t arrived. What are the next steps?
A: We are working hard to ship our products as fast as we can. As soon the product is shipped, Canada Post will be responsible for it. The best way to find you out where your parcel is located is to check your tracking number on Canada Post’s website www.canadapost.ca. If you do not have a tracking number or cannot obtain information about your order, please reach out to Canada Post directly. If Canada post is unable to assist you, please feel free to reach out to us directly at info@blackrivera.com.
Q: Do you offer free shipping?
A: We are currently only able to offer free shipping within the downtown area of Vancouver, BC. For all other areas shipping fees will vary depending on Canada Post costs.
Q: Do you ship outside Canada?
A: For shipment arrangements, fees and delivery times outside of Canada please contact us at info@blackrivera.com.
Q: Can I make changes to or cancel my order?
A: Our goal is to provide great products with great and fast service. That being the case, as soon your order is placed, we will immediately process it in order to send your products to you in the shortest time possible. As a result, we will not be able to accommodate any changes to confirmed orders.
Q: What is your return policy?
A: Quality and costumer service are two of our priorities at Black Rivera. We try our best to provide you with great service along with high quality products. However, coffee is a perishable product, so we are unable to process any exchanges, returns or refunds. That being said, should you have any concerns regarding your order, please don’t hesitate to reach out to us at info@blackrivera.com.
FAQ SHIPPING - RETURNS
Q: Does the coffee come ground or in whole beans?
A: In order to better preserve the quality of our coffee, we ship our products in whole beans.
Q: When will my order ship?
A: At Black Rivera, we ship our products the day after we receive your order’s notification (Monday to Friday). For larger orders, the shipping time could take an additional day to be processed, however, our goal is to have the product shipped out as quickly as possible.
When you place your order, you will be able to select the type of delivery you prefer via Canada Post. After the products are shipped, the time of delivery may vary depending on the method chosen. *Delivery times may also be affected by delays due to COVID-19.
Should you have any further questions about shipping please contact us at info@blackrivera.com.
Q: I ordered the products a while ago, but my order still hasn’t arrived. What are the next steps?
A: We are working hard to ship our products as fast as we can. As soon the product is shipped, Canada Post will be responsible for it. The best way to find you out where your parcel is located is to check your tracking number on Canada Post’s website www.canadapost.ca. If you do not have a tracking number or cannot obtain information about your order, please reach out to Canada Post directly. If Canada post is unable to assist you, please feel free to reach out to us directly at info@blackrivera.com.
Q: Do you offer free shipping?
A: We are currently only able to offer free shipping within the downtown area of Vancouver, BC. For all other areas shipping fees will vary depending on Canada Post costs.
Q: Do you ship outside Canada?
A: For shipment arrangements, fees and delivery times outside of Canada please contact us at info@blackrivera.com.
Q: Can I make changes to or cancel my order?
A: Our goal is to provide great products with great and fast service. That being the case, as soon your order is placed, we will immediately process it in order to send your products to you in the shortest time possible. As a result, we will not be able to accommodate any changes to confirmed orders.
Q: What is your return policy?
A: Quality and costumer service are two of our priorities at Black Rivera. We try our best to provide you with great service along with high quality products. However, coffee is a perishable product, so we are unable to process any exchanges, returns or refunds. That being said, should you have any concerns regarding your order, please don’t hesitate to reach out to us at info@blackrivera.com.